Shipping & Delivery

•  Other Zones that Covered By Our Shipping 

• Not Covered By Our Shipping Zones

Some remote areas can’t provide shipping services, so customers in these areas can‘t purchase. If the countries and regions that can't be selected it will not purchased. The specifics are subject to the internal settings of our website. Thanks for your kind understanding!

Please pay attention

Total Delivery Time = Processing Time + Shipping Time

What is processing time?

After receiving your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product, with the average processing time approximately 2 business days.

Important Notes:

Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

Please Note:

1. DHL Express cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) via the Standard Shipping method.

2. According to the shipping company's policy, shipments in remote areas require additional logistics surcharges. Thanks for your kind understanding!

3. The above shipping times are estimates quoted by our courier companies. Delays do happen occasionally due to uncontrollable factors, but please be assured that WholesaleRhinestone will do our best to limit any inconveniences that may arise.

4. Delays may happen occasionally due to uncontrollable factors, e.g., holiday season, bad weather conditions, strikes, as well as war, etc., but please be assured that. WholesaleRhinestone will do our best to limit any inconveniences that may arise. In case of any questions and unexpected delays, you can always contact us at service@wholesalerhinestone.shop. If you don’t receive your parcel within this period, please contact us at service@wholesalerhinestone.shop

Tracking My Order

Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details. You can also check the status of your order online with the shipping tracking number(https://www.17track.net/en). If your package has not been delivered within the estimated time frame of your shipping method, or you have additional questions regarding shipping, we are here to help you out! Contact us via Email: service@wholesalerhinestone.shop

Address Information

Orders are processed as quickly as possible, and for this reason, we suggest you have a check and provide us with a correct and complete shipping address. Pay attention to whether your shipping address and your billing address are correct.

Return & Exchange Policy

We are committed to creating a comfortable and well-pleasing shopping experience at Wholesalerhinestone.shop. That's why we offer an easy 30-days Return/ Exchange service for all purchases. Below are the detailed instructions on how to process a return or exchange. All the policies begin from the date you received the product to the date the problem was reported to us first. Please see whether either of these pertain to you and if the item(s) are covered by our 30 Return & Exchange Policy.

The following reasons are covered by our 30 days Full Coverage Return/Exchange Policy. (Customer is responsible for return postage fees, and replacement postage fees. WholesaleRhinestone will refund all shipping fees.)

We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for the item(s) of equal or lesser value.

The following reasons are covered by our 30 days of Limited Coverage Return/Exchange Policy. (Customer is responsible for return postage fees, and replacement postage fees. WholesaleRhinestone does not refund any shipping fees.)

You chose the wrong size rhinestone(s).
Personal Reasons due to changed mind, personal taste, etc.

Return Service Procedure:
Please contact our service staff, and attach clear photos of the items that represent a quality issue.
Please follow the instructions that are provided by our customer service team.
Returns will be processed within 5 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 5-7 additional business days for the funds to be credited to your account used during checkout.

Note:
1. Before you return the item(s), please communicate with our customer service email about your return requirements, and we will try our best to help you find a better solution than a return and exchange.
2. Please don‘t send your return to the address on your package. That is not our return address and will affect the processing of your return.

Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
Don't hesitate to get in touch with one of our customer service representatives to request a return authorization and the return instructions.

CANCELLATION POLICY
Once your order has been submitted, we will ship your order out in 1-3 days.
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund.
We cannot cancel the order if the product is already shipped out.

Wholesalerhinestone.shop reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.